Stillage Delivery and Returns Information

What is your delivery charge?

FREE DELIVERY ON ALL ORDERS OVER £500+VAT. ENTER CODE: 'CYBER' AT THE CHECKOUT SCREEN. HURRY! OFFER ENDS 30/11/19.

For orders UNDER £500+VAT, the normal delivery rates apply:

Our stillages are heavy and bulky; therefore, we use a specialised transportation company to fulfil your order. We can deliver to most of the UK for a single cost of £45.00+vat per online order (NOT per item). Some postcodes are excluded from this offer – please see details below.

Where do we deliver to?

We deliver throughout the UK. If your postcode is listed below, you will need to contact us first for a delivery quote. Please call us on 01942 386 830.

Postcodes Excluded from Standard Transportation Charge:

Scotland, Scottish Highland & Island Postcodes:

AB, AB10-16, HS, IV1-46, IV47+, KA26+, KW1-14, KW15-17, PA20-41, PA42+, PH1-16, PH17-41, PH42-44, PH49+, ZE

Channel Islands Postcodes:

JE & GY

Isle of Man Postcodes:

IM

Isle of Wight Postcodes:

PO30+

Northern Ireland Postcodes:

BT

Please note that your order, including any transportation costs, needs to be paid for in full before we can manufacture and deliver your stillages.

When will your stillages be delivered?

We aim to dispatch items ordered online between 5 and 10 working days (excluding any Bank Holidays) from the date your order is placed and the order total is paid in full.

We will contact you 24-48hrs before your order is due to be delivered to confirm your delivery date. If any delay is anticipated which will affect the delivery date of your order, we will notify you as soon as possible.

Prospect Engineering (MIA) Limited, trading as Metal Cages & Pallets, cannot be held responsible for the late or non-delivery of any item where this is due to circumstances outside of our control.

Do you need your stillage more quickly?

For an additional fee we can express manufacture and deliver your order. Please contact us to discuss your requirements.

Who handles deliveries?

You should arrange for someone to be present at your premises to receive and sign for your delivery on its expected delivery date. Where a delivery cannot be completed, your order will be returned to our factory. You are liable for the additional costs associated with any attempted redelivery.

Our products are heavy and bulky, and our transportation company requires direct road access to your delivery address. The transportation company will not move products, whether by hand, up or down stairs, by fork lift or by any other method.

You are responsible for moving the product from the delivery vehicle and into the delivery address, and you must ensure that you have sufficient manpower or equipment to handle your product(s).

Tracking your delivery

If you require an update on the delivery status of your order, please call us on 01942 386 830.

What to do if a stillage is missing or damaged

We work hard to ensure that all our products are finished, quality-checked and delivered to a high standard. If any item is missing from your order, or where a product is damaged on arrival as a result of its transit, please call us on 01942 386 830 to discuss with our team and, where agreed, arrange for the delivery of a replacement.




Returns Information

Standard Products (not Customised Products)

A Standard Product is a product that is available to purchase directly from our website.

Your Right to Cancel. You have 14 days to cancel your order, from the day you take delivery. To cancel your order please email us at enquiries@prospectengineering.co.uk.

You are responsible for the full shipping costs of returning any unwanted items.

Customised Products

We cannot accept the return of any products engineered or manufactured to the customer’s bespoke requirements other than where a product is found to have a material defect arising directly from its manufacture.


Check out our new stillage designs

The minimum order quantity for bespoke stillages is 5 units

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